Insights, updates, and learnings from building the next generation of service automation
Deep dives into AI agents, service operations, and the future of automated business processes. Stay updated on our journey and industry insights.
Blog
THOUGHT LEADERSHIP ON AI, AUTOMATION, AND SERVICE OPERATIONS
Why Hotels Miss 40% of Calls (and How AI Fixes It)
Deep dive into the communication crisis plaguing hospitality and how AI agents are revolutionizing guest engagement. We analyzed 10,000+ hotel calls to understand where revenue gets lost.
The Future of AI Agents in Service Industries
From hospitals to universities, service businesses are being transformed by AI. Explore the trends, challenges, and opportunities shaping the next decade of automation.
Building Voice-First AI: Lessons from 50,000 Customer Calls
The technical challenges and breakthroughs behind natural voice AI. How we achieved human-like conversations at scale and what it means for service businesses.
The ROI of AI Agents: Beyond Cost Savings
AI agents don't just cut costs—they unlock new revenue streams. Real data from our pilot partners showing how automation drives growth, not just efficiency.
From PMS to AI: The Evolution of Hotel Technology
Tracing the journey from manual systems to AI-native operations. How technology infrastructure in hospitality is evolving to meet modern guest expectations.
Case Study: How One Clinic Automated 70% of Patient Communications
Real-world implementation story of AI agents in healthcare. From appointment reminders to follow-up care, see the complete transformation journey.
Case Studies
REAL RESULTS FROM OUR PILOT PARTNERS
The Citi Residenci Group: 89% Booking Conversion with AI Agents
How a boutique hotel chain transformed their operations during peak season, achieving industry-leading conversion rates and guest satisfaction scores.
Naxster Engineering: Streamlined Operations & Cost Reduction
An engineering firm's journey to automating client communications, project updates, and billing processes with measurable efficiency gains.
More Case Studies Coming Soon
As our pilot program expands across healthcare, education, and professional services, we'll share detailed case studies showcasing real transformation stories and measurable results.
Product Updates
LATEST FEATURES, INTEGRATIONS, AND IMPROVEMENTS
Multi-language Voice Support Now Live
Our AI agents now support conversations in English, Hindi with native-level fluency and cultural context awareness.
New PMS Integrations: Cloudbeds & RoomRaccoon
Seamless connectivity with two of the fastest-growing property management systems, making setup even easier for boutique hotels and vacation rentals.
SOC 2 Type II Compliance Progress Update
Our journey toward SOC 2 Type II certification is on track. Enhanced security controls, audit logging, and compliance features now in testing.
Voice Response Time Improvements: Sub-2 Second Latency
Major infrastructure upgrades deliver lightning-fast voice responses, making conversations feel more natural and reducing call abandonment rates.
Enhanced Dashboard: Real-time Insights & Custom Reports
New analytics dashboard with customizable widgets, real-time performance metrics, and automated reporting for better business intelligence.
Webhook v2.0: Enhanced Event Streaming & Reliability
More granular event tracking, improved reliability, and enhanced filtering options for developers building custom integrations with YamaXAI.